At Shinrin Home, we take great pride in the quality of our plants and the care with which they are selected and packaged. We understand that plant care can sometimes be challenging, especially in the early days of acclimating to a new environment. To provide our customers with peace of mind, we offer a return policy that allows for returns under specific conditions, ensuring that both the customer and our business are protected.
Return Eligibility
- Time Frame: Customers may request a return within 14 days from the date the plant arrives at the delivery address. Requests made after this period will not be eligible for a return.
- Condition of Plant: Returns are only accepted if the plant does not survive within the 14-day period. The plant must show clear signs of significant distress or death that could not be attributed to improper care, environmental conditions unsuitable for the plant species, or failure to follow provided care instructions.
- Proof of Purchase: A valid proof of purchase must be provided with any return request.
- Documentation Required: Customers must submit clear photographic evidence of the plant’s condition, along with a brief description of the care provided during the 14-day period. This documentation will be reviewed by our team to determine eligibility for a return.
Return Process
- Contact Us: To initiate a return, customers must contact our customer service team at [customer support email] within the 14-day window, providing all necessary documentation as outlined above.
- Review Process: Our team will review the provided documentation within 5 business days. If the return is approved, we will provide instructions on how to proceed.
- Return Shipping: If a return is approved, customers are responsible for the cost of return shipping. The plant must be returned in its original packaging, if possible, to ensure it is securely transported back to us.
- Refund or Replacement: Upon receiving the returned plant and confirming its condition, we will issue a refund or provide a replacement plant of the same species, based on customer preference and availability. Refunds will be processed within 10 business days.
Non-Eligible Returns
- Improper Care: Plants that fail to thrive due to improper care, such as incorrect watering, inadequate lighting, or unsuitable environmental conditions, will not be eligible for return.
- Plant Acclimation: It is normal for plants to experience some acclimation stress after being moved to a new environment. Returns will not be accepted for plants showing minor signs of stress that are typical during the acclimation process.
- Exclusions: Certain items, such as discounted plants, sale items, or custom orders, may be final sale and not eligible for returns. These exclusions will be clearly stated at the time of purchase.
Important Notes
- Limitations: Our return policy is designed to protect the integrity of our business and ensure that customers receive healthy, viable plants. We reserve the right to deny any return that does not meet the conditions outlined in this policy.
- Changes to Policy: Shinrin Home reserves the right to update or modify this return policy at any time without prior notice. Changes will be effective immediately upon posting to our website.
Thank you for choosing Shinrin Home. We are committed to providing you with the best possible experience and helping you create a thriving, beautiful home environment.